FAQ's

FAQ's

Account set up/ Booking & Payment

To help you make the most of your experience:

Before your visit

Set up your account

It takes less than two minutes:

  • Visit the account creation page
  • Enter your details. If you have a referral code from another customer, please enter it at this point
  • Select join and we’ll send you a verification SMS to confirm your mobile number. You’ll need to confirm this number before you can use your account
  • Confirmed? You’re ready to get started. We’ll send you a quick email about how to make your first booking


Book your session

Our live booking calendar shows the latest availability of studios. You can book anywhere from a year in advance right up until a few minutes beforehand. We recommend securing your slot in advance.

TIP: Book enough time to set-up and get comfortable with the gear, and pack-down/pack-up anything you’ve brought along.


Pay
You can book and pay for each session individually through our provider, CIB.


Prepare

To make sure your session goes smoothly, we suggest taking a couple of minutes to read a bit more about the type of studio you’ve booked.

 

On the day

Re-read your confirmation email

It includes directions to the studio, & instructions on how to get checked in. We’ll also send you a quick overview of that space and equipment.


Arrive early

We recommend you come to the studio 15 minutes before your session to help organize yourself, check out our common areas and check in.

 

Good to know


Refer-a-friend
If you’re an existing member, refer-a-friend and you’ll both enjoy studio credit. The credit will drop into your account right after their first session has finished. 

Artist Ops

We have a vast range of artist opportunities for the bands, DJs, producers, artists and podcasters in our community. Check-in regularly with our Instagram or webpage to win music gear, free studio time and much more.

Ring the intercom upon arrival to be let in. The studio staff will provide the keys to your room and ask to hold your ID during your session.

At the end of your session, a staff member will quickly inspect the room before returning your ID.

What’s Provided: 

Lists per studio type—e.g., DJ studios (Pioneer RX1) recording rooms (Focusrite, Lewit mics, Yamaha HS speakers)

Bring-Your-Own Items:

Users should bring any equipment not specified—like chargers, USB hubs, extra mics, extra cables, laptops, etc..

Spare Equipment Access: On-site staff can help with common replacement cables. 

Equipment issues
If anything breaks or needs troubleshooting during your session, check our troubleshooting page. If you still need help, the staff member at the front desk should be able to assist you. Please reach out to us and we’ll help diagnose the issue. 

Please be aware that we are not responsible to troubleshoot any issues with your equipment e.g. your computer or your guitar.

House rules
We want you, and the rest of the community, to have the best possible experience using our facilities. To help us achieve that, we ask that you stick to a few ‘house rules’ when visiting our site.

  • Respect other creators
  • You are responsible for your guests and their behavior at Waha.
  • No smoking or vaping outside the designated areas—fines apply, especially if fire alarms are triggered.
  • Zero tolerance for drugs, alcohol or illegal substances.
  • Keep doors closed, tidy up, turn off AC on exit.

Lost property

Contact us via info@wahastudios.com or WhatsApp for a lost property form, which will be directed to the site manager. Waha is not directly responsible for any lost property.

Unfortunately our studios are not wheelchair-accessible; However some rooms are easier to reach than others, please reach out to us at info@wahastudios.com or on whatsapp and our support team is available to assist with specific needs.

Explicit maximums per studio type: DJ Standard: 4-6; Recording Solo: 1-2; Recording Lite: 2-3; Recording Standard: 3-4; Recording Premium: 5-6. Guest Policy: Guests must be registered and exceeding the max capacity will incur extra fees.

  • Wi-Fi: Free Wi-Fi across all rooms.
  • Common Areas: Cafeteria serving hot and cold drinks & a smoking area.
  • Restrooms: Unisex toilets standard.
  • Smoking area: Outdoor smoking area

Corporate use: Please reach out to us at info@wahastudios.com

Personal Use: Allowed with personal-use form; no smoke machines (fire alarm risk), and extra liability requirements for external gear. Please reach out to info@wahastudios.com to ensure any intensive filming needs run smoothly (podcasts, live performance videos, recording DJ sets and recording sessions)