Microphone isn’t receiving a signal

• Connect the mic directly into Channel 1 on the interface
• Turn on the 48V button on the interface, next to the monitor.
• Select channel 1 as the input source on the mic track [not Channel 1-2 as that’s Stereo]
• Arm a track/channel to record and monitor on your DAW. Eg. Logic Pro X: click on the red “R” and yellow “I“. Ableton/FL Studio: click on the record red icon at the bottom of the mic track.

Low sound output from the microphone

• Connect the mic directly into Channel 1 on the interface.
• Turn on the 48V button on the interface, next to the monitor knob.
• Turn up the channel 1 gain dial a reasonable level – not too high. You want to see a nice green flash of light around the dial when speaking into the mic, if it’s red then turn the channel gain down a little. 
• Select channel 1 as the input source on the mic track in your DAW [not channel 1-2]
• Make sure you are recording into the front side of the microphone, the side with the logo.
• Set up a new audio track in your DAW with no plug-ins or effects to see if you achieve a louder recording.

The mic is detached from the stand

• If the mic is loose and moving, check the cradle directly under the mic. A few turns to tighten should do it. 
• If the mic has been found on the floor or completely detached from the stand and cannot be screwed back on using the above method then let us know at the front desk.

No sound out of the speakers

• Are the speakers turned on and showing the power light?
• Are the two speaker cables connected to LINE OUTPUTS 1-2 at the back of the interface?
• Still no luck? Ask for help at the desk

One speaker is not working 

• Are both the speakers switched on with power lights on?
• Are the two speaker cables connected to LINE OUTPUTS 1-2 at the back of the interface?
• Try swapping the two cables around – this can give you indication of if the problem is with the speaker itself or the interface output.

Important note:

Audio glitches are almost always caused by a CPU overload – when reducing buffer size you will also reduce latency but increase CPU overload causing glitches. You need to find the right value for your laptop when recording, usually 64, 128 or 256. Please follow the buffer size indications mentioned above.

On a Mac, you can change buffer size inside the DAW’s audio preferences menu.

On a PC, when looking into your DAW’s audio settings you will find a link to the ASIO driver (normally ASIO4all) which lets you change the buffer size to one of the values mentioned above.